At Klatchit, we value our community. You trust us with your information, and we’re serious about that responsibility. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat personal information we collect or receive. We know you care about your privacy, too, so we provide settings that allow you to control how certain information is used on Klatchit. This policy explains our privacy practices for Klatchit.com and services provided by Klatchit, Inc. (“Klatchit”).



Current version published: November 11, 2011

 



Klatchit will not sell or disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.



As an Klatchit member you are required to provide a valid email address at registration and choose a username or alias that may represent your identity on Klatchit.



Depending on which services you choose to use, Klatchit may require additional information, such as a shop name, billing information (including billing address, phone number, credit card information), a mobile telephone number, a physical mailing address, and/or payment information.



You may optionally choose to provide your full name and other personal information (such as birthday, gender, location) to be publicly displayed in connection to your account and activity.



Your username, Klatchit ID or alias is publicly displayed and connected to your Klatchit activity. Other people may see your date joined, feedback, ratings, profile information, items listed for sale, shop pages, sold item listings, and comments in community spaces.



Klatchit automatically receives and records some information from your browser when you visit the site, such as your IP address, cookies and data about which pages you visit on the site through the use of log files provided by our third-party tracking-utility partners. This information helps us analyze and understand how the site works for members and visitors.



Some members or visitors may connect to or register an Klatchit account using an external third-party application, such as Facebook, or an app developed using the Klatchit API. Klatchit may receive some data from those connected third-party applications. Connecting your Klatchit account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission. You can revoke your permission under your Klatchit account settings.



Klatchit uses the information described in this policy to provide and improve our services and products, for billing, for identification and authentication purposes, to contact members or interested parties, and for general research and aggregate reporting.  



Klatchit’s Terms of Use require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our site or services by minors.

 

Choice & Control



We know members of our community value having control over their own information, and therefore Klatchit gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.



You may change or correct your Klatchit account information (except your username) at any time. You may remove certain optional information you no longer wish to be publicly visible, such as your full name.



For various reasons, Klatchit may contact you about our services or your activity. Some of these messages are required, service-related messages for members. Other messages are not required, and you can control which optional messages you choose to receive by changing your settings in your account. Learn more in the Messages from Klatchit section of this policy.



If you have optionally connected your account to an external, third-party application, such as Facebook, or an app developed using the Klatchit API, you can remove permission for the app by changing your account settings.

If you no longer wish to use Klatchit’s services or receive service-related messages, then you may close your account. Learn how to close your account.

 

Findability



Klatchit offers a contact-importer feature to help you identify people you know on Klatchit and invite others to join. You may connect directly with your email service provider to import your contacts to Klatchit; we do not retain the login information for your email service. You may be able to search for people you know by email address or phone number on the site or by connecting to your mobile phone's contact list via a mobile application. Finding your friends on Klatchit helps you connect with them in community features like Klatchit Circles. When you add contacts to your Klatchit Circle, they will automatically receive an email notification (unless a member has opted-out of receiving this type of email). If you do not want your contacts to be able to find you on Klatchit through your email address or phone number, you may opt-out through your account settings. If you do not wish to be located on Klatchit via your full name, you may remove your name from your public account information. It is not possible to opt-out of being found via your username.

 

Messages from Klatchit



On occasion, Klatchit will send you messages. The default, required form of communication is email. If you sign up for SMS notifications, Klatchit may also contact you by text message when applicable. In some situations, Klatchit may send you physical mail; you can decline physical mail from Klatchit in your account settings.



Some messages from Klatchit are service-related and required for members. Examples of service-related messages include, but are not limited to: a welcome/confirmation email when you register your account, notification of an order, or correspondence with Klatchit’s support team. These messages are not promotional in nature. You may not opt-out of receiving service-related messages from Klatchit, unless you close your account.



As a member, Klatchit may also send you messages related to certain features on the site or your activity. Klatchit may also send you news or updates about changes to our site or services. By default, members will receive these messages via email, but you may choose to opt-out of getting certain emails under your account settings.



Klatchit offers optional email newsletters. You must opt-in or subscribe to begin receiving newsletters, and subscription is available to both members and non-members. Members may subscribe or unsubscribe from optional newsletters under your account settings or by following the instructions contained in the newsletter emails. Non-members may subscribe by providing an email address, which will only be used by Klatchit for these newsletters. Non-members may unsubscribe from newsletters by following the instructions contained in the newsletter emails.

 

Information Sharing & Disclosure



We want to respect your privacy. Klatchit will not sell or disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.



Klatchit limits access to your personal information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.



As part of the buying and selling process, Klatchit will share information between the two members involved in the transaction. You may obtain another Klatchit member's email address, shipping address, payment information, and/or other information. As described in Klatchit's Terms of Use, you have a limited license to use this information only for Klatchit-related communications or for Klatchit-facilitated transactions. Klatchit has not granted you a license to use the information for unsolicited commercial messages. Without express consent from that person, you must not add any Klatchit member to your email or physical mailing list.



Klatchit may release your personal information to a third-party in order comply with a subpoena or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Klatchit's Terms of Use. We may disclose personally identifiable information to parties in compliance with our Copyright and Intellectual Property Policy, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Klatchit may disclose name, address, country, phone number, email address and company name.



Klatchit is affiliated with a variety of businesses and works closely with them. These businesses may offer promotions or sell items or services to you through Klatchit’s services. Klatchit may also provide services or sell products jointly with affiliated businesses. Due to the nature of our business model, when an affiliated business is associated with your transaction, we may share information that is related to such transaction with that affiliated business. Klatchit may share aggregated demographic information with business partners.



Klatchit employs other companies and people to perform tasks on our behalf, and we need to share your information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, handling billing disputes and collections, analyzing data, providing marketing assistance and providing customer service.



In some cases, Klatchit may choose to buy or sell assets. In these types of transactions, member information is typically one of the business assets that is transferred. Klatchit will transfer information about you if Klatchit is acquired by or merged with another company. In this event, Klatchit will notify you by email or by putting a prominent notice on the site before information about you is transferred and becomes subject to a different privacy policy.



When you a load a page on Klatchit that has a social plug-in from a third-party site or service, such as a Like or Send button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site.



We can only speak for ourselves; this policy does not apply to the practices of third parties that Klatchit does not own or control, or individuals that Klatchit does not employ or manage. If you provide your information to others on Klatchit or throughout the Internet, different rules may apply to the use or disclosure of the information you provide to them. Klatchit does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Klatchit is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Klatchit site. We encourage you to ask questions before you disclose your personal information to others.

 

Cookies & Tracking Technologies



A cookie is a small data file sent from a web site to your browser that is stored on your computer's hard drive. Klatchit uses our own cookies for a number of purposes, including to access your information when you sign in; keep track of preferences you specify; display the most appropriate content based on your interests and activity on Klatchit; estimate and report Klatchit's total audience size and traffic; conduct research to improve our content and services.



Klatchit may partner with third-party services who may set cookies to provide features such as analytics. These cookies allow a partner to recognize your computer each time you visit Klatchit, but do not allow access to personally identifiable information from Klatchit. Klatchit does not have access or control over these third-party cookies, and they are not covered by our privacy statement. You can configure your browser's settings to reflect your preference to accept or reject cookies. If you reject all cookies, you will not be able to take full advantage of Klatchit's services.



We employ a software technology called clear gifs (a.k.a. web beacons or web bugs) to help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to your personally identifiable information.



We use Flash cookies (a.k.a local shared objects or LSOs) to store some of your viewing preferences on our site. Flash cookies are used to collect and store information, but differ from browser cookies in the amount, type and manner in which data is stored. Klatchit does not tie the information gathered by  Flash cookies to your personally identifiable information. We also partner with a third-party service that uses Flash cookies to deliver certain content to you; Klatchit does not have access to or control over these third-party Flash cookies and therefore they are not covered by our privacy policy.

 



The security of your personal information is important to us. Your Klatchit account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services. Klatchit encrypts sensitive information (such as credit card number) using secure socket layer technology (SSL). Klatchit follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Klatchit receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

Data Retention



Klatchit will retain your information for as long as your account is active or as needed to provide you services.  If you no longer want Klatchit to use your information to provide you services, you may close your account. Klatchit will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 



Klatchit reserves the right to modify this privacy statement at any time, so please review it periodically. We’ll communicate changes by posting a notice on the site. If we make material changes to this policy you will be notified here, by email, or other places Klatchit deems appropriate.

 

Contact Klatchit



 

If you have questions or suggestions you can contact Klatchit’s support team via our Help site, by sending an email to legal@Klatchit.com.