Local pickup

Local pickup

When a seller near you offers it, you can skip shipping and collect your order in person — pickup is free.

Check availability

On any product page, enter your ZIP under "Check local pickup availability." If the seller has a pickup location within range of your ZIP (each seller sets a radius per location — 15 miles by default, up to 100), you'll see "Free local pickup available near you."

Choose pickup at checkout

Where a seller offers pickup, checkout lets you choose it instead of shipping — per seller, so a mixed cart can ship some items and hold others for pickup. Pickup items carry no shipping fee. (Tax on pickup items is based on the pickup location's state.)

Collecting your order

1. You pay at checkout as normal — nothing is charged at handoff.
2. The seller marks your order ready for pickup and you're notified.
3. Bring your one-time 6-digit pickup code (or its QR version) from your order page. The seller enters or scans it at handoff — no code, no handoff. For security the code is stored only in hashed form (even the seller can't read it back), and 5 wrong entries at the counter lock code entry for 15 minutes.
4. Lost the code? Regenerate it from your order page — the old code stops working immediately.
5. Handoff may include an ID check attestation and a signature; for high-value orders Klatchit can require a verified identity step. Once handed off, the item shows as Picked up on your order.

If you don't collect it

Uncollected pickup orders are automatically cancelled after a platform-configured deadline (default 7 days) and refunded to your original payment method (the seller can extend your deadline if you ask).

Returning a pickup item

Returns on pickup orders work by in-person drop-off: once your return is authorized you get a one-time 6-digit drop-off code the seller enters when you bring the item back. See Returns and refunds.