Conditions of Use
A plain-language overview of how Klatchit works and your responsibilities as a buyer or seller. For how we handle your data, see the Privacy Notice.
Terms of use
Using Klatchit
Klatchit is a marketplace that connects buyers with independent sellers. When you buy, your contract of sale is with the seller; Klatchit provides the platform, payments infrastructure, and buyer protection. You agree to use the marketplace lawfully and not to misuse listings, messaging, or other buyers' and sellers' information.
Orders & payments
Each seller processes your payment through Stripe. Prices, shipping, and return terms are set by the seller and shown before you check out. Completing an order authorizes the seller to charge your payment method for the amount displayed.
Selling on Klatchit
Sellers are identity-checked before their first sale and are responsible for the accuracy of their listings, fulfilling orders on time, and honoring their published return policy. Commission and payout terms are described on the Fees & payouts page.
Returns, refunds & protection
Returns follow the seller's published policy, and eligible orders are backed by buyer protection. See the Returns & refunds page for how this works.
Privacy
How we collect, use, and share your data — and the choices you have — is covered in full in our Privacy Notice and Cookie Notice. You can review, export, or delete your data anytime from your privacy settings.
This overview is provided for convenience and doesn't replace legal advice. Questions? Contact us.