Terms & privacy
A plain-language overview of how Klatchit works and how we handle your data. Jump to Terms of use or Privacy.
Terms of use
Using Klatchit
Klatchit is a marketplace that connects buyers with independent sellers. When you buy, your contract of sale is with the seller; Klatchit provides the platform, payments infrastructure, and buyer protection. You agree to use the marketplace lawfully and not to misuse listings, messaging, or other buyers' and sellers' information.
Orders & payments
Each seller processes your payment through Stripe. Prices, shipping, and return terms are set by the seller and shown before you check out. Completing an order authorizes the seller to charge your payment method for the amount displayed.
Selling on Klatchit
Sellers are identity-checked before their first sale and are responsible for the accuracy of their listings, fulfilling orders on time, and honoring their published return policy. Commission and payout terms are described on the Fees & payouts page.
Returns, refunds & protection
Returns follow the seller's published policy, and eligible orders are backed by buyer protection. See the Returns & refunds page for how this works.
Privacy
What we collect
We collect the information you provide (account details, addresses, messages, orders) and technical data needed to run the marketplace securely, such as device and usage information.
How we use it
We use your data to process orders, connect you with sellers, prevent fraud and abuse, provide support, and — with your consent — send updates like the newsletter. Payment card details are handled by Stripe, not stored by Klatchit.
Sharing
We share only what's necessary to complete your purchase (for example, shipping details with the seller who fulfils your order) and with service providers such as our payment processor. We don't sell your personal data.
Your choices
You can review and update your information, manage privacy preferences, and request a copy or deletion of your data from your account. You can unsubscribe from marketing email at any time.
Manage your data or request a copy or deletion from your privacy settings.
This overview is provided for convenience and doesn't replace legal advice. Questions? Contact us.