Buying on Klatchit

Klatchit is a marketplace of independent sellers built around a shared product catalog: instead of duplicate listings, offers are grouped by product, so one product page shows every seller's price. You are always buying from a specific seller, and payment goes directly to that seller.

Finding products

Search (/search) supports sorting by relevance (default), price, or newest, and filtering by category, brand, condition, price range, in-stock, free shipping, and minimum rating.
Browse categories at /c/..., deals at /deals, or a seller's storefront at /seller/[store].
Conditions — eight values: New, Used — like new, Used — very good, Used — good, Used — acceptable, Refurbished, Used, and For parts.

Choosing an offer

Each product page shows a buy box (the featured offer, normally the cheapest from a healthy store) plus an "All offers" comparison of every purchasable offer — store, condition, price, sale badges, stock, and seller rating. Pick the offer that suits you; the card-statement descriptor you'll see is shown before purchase.

Cart

Your cart groups items by seller. Prices in the cart are advisory — checkout always re-prices from the live listing. Quantities are capped at available stock. Anonymous carts are kept on a cookie and merge into your account when you sign in. Seller coupon codes are entered in the cart, one per seller group.

Checkout

Guest checkout exists. You can check out without an account by entering an email (for your receipt) and a shipping address inline. No account is created; your card is used for that order and then detached unless you opt in to saving it. Signed-in buyers pick a saved address and optionally a saved card.
One payment per seller. Each store you buy from charges you separately on its own Stripe account, so a multi-seller order appears as several lines on your card statement (e.g. KLATCHIT* ACME GOODS, or just KLATCHIT for items sold by Klatchit itself). Klatchit authorizes all sellers' charges first and captures only if every one succeeds — if any charge is declined, the rest are voided so you are never half-charged. Unsure about a charge? Look it up at /charge.
Shipping is per seller — a first-item rate plus a per-additional-item rate for your destination, shown before you confirm. Some sellers offer free shipping over a per-seller threshold.
Tax is charged by the seller (each seller is the merchant of record) based on your ship-to state and that seller's rates.
Local pickup can be selected per seller where offered — see Local pickup.
Promo codes and store credit: platform promo codes are entered at checkout, and signed-in buyers can apply store credit — see Coupons and store credit.
Payment is by card through Stripe's hosted, PCI-compliant payment fields; Klatchit never sees your full card number, and 3-D Secure bank verification is supported.

After you order

You get an order confirmation email with an order number like KL-XXXXXXXX-XXXX (e.g. KL-MSWLRJE9-972C), including the statement-descriptor line for each store.
Signed-in buyers land on the order page under Your orders; guests get a thank-you page keyed by order number.
If your bank requires extra authentication, the order waits in an "awaiting authentication" state and you receive a confirmation link by email.

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